A New View on Customer Service

I recently had a new pair of glasses made which I was not happy with. I wore my new glasses almost six weeks before I went back to have them checked. I thought I needed a new pair because they were not only uncomfortable to wear they did not improve my vision.

At the time of my first fitting, the man who was helping me wasn’t really all that much help. You would have thought I was a Meineke Car Care, “In – Up – Out.” I told the man the glasses were not comfortable and they didn’t seem to improve my vision. His response was, “You will get used to them.”

Not wanting to be “a pain,” I went along with his advice. After six weeks my glasses didn’t get better, so I decided to have them checked. It turned out that he had not adjusted them to my eyes and face correctly. The new person who took care of me on this return visit knew immediately that was the case and corrected the problem without having to change the prescription.

This experience happens all too often these days. For some reason people don’t feel they need to do a good job at what they are hired to do, if they don’t make LOTS of money for their time. Thank goodness there are other types of people also – the ones that do their job no matter what.

There is an unfair balance that happens in the work place when this attitude prevails – slackers screw things up and the workers have to fix their problems on top of doing their own work. What is one to do in such situations, criticize the one who made the error or just allow the knowledgeable person to correct it?
My belief is that a “complaint” should be made to the person who made the mistake. This way they can learn from their error. I see two benefits that could come from this, the next patient doesn’t have to go through the same experience, and co-workers don’t have to pull dead weight at work.

Moral of the story – speak up. You may be able to teach and help others while improving your own life.