A New View on Customer Service

I recently had a new pair of glasses made which I was not happy with. I wore my new glasses almost six weeks before I went back to have them checked. I thought I needed a new pair because they were not only uncomfortable to wear they did not improve my vision.

At the time of my first fitting, the man who was helping me wasn’t really all that much help. You would have thought I was a Meineke Car Care, “In – Up – Out.” I told the man the glasses were not comfortable and they didn’t seem to improve my vision. His response was, “You will get used to them.”

Not wanting to be “a pain,” I went along with his advice. After six weeks my glasses didn’t get better, so I decided to have them checked. It turned out that he had not adjusted them to my eyes and face correctly. The new person who took care of me on this return visit knew immediately that was the case and corrected the problem without having to change the prescription.

This experience happens all too often these days. For some reason people don’t feel they need to do a good job at what they are hired to do, if they don’t make LOTS of money for their time. Thank goodness there are other types of people also – the ones that do their job no matter what.

There is an unfair balance that happens in the work place when this attitude prevails – slackers screw things up and the workers have to fix their problems on top of doing their own work. What is one to do in such situations, criticize the one who made the error or just allow the knowledgeable person to correct it?
My belief is that a “complaint” should be made to the person who made the mistake. This way they can learn from their error. I see two benefits that could come from this, the next patient doesn’t have to go through the same experience, and co-workers don’t have to pull dead weight at work.

Moral of the story – speak up. You may be able to teach and help others while improving your own life.

ideas slip away fast if not recorded

A new idea comes on momentarily and we assume we can recall it at the appropriate time as needed.

This is a major error our brain imposes on us.
It neglects telling us how fast the idea will get lost in the brain and only a strong reminder might bring it back when we need it.

This is another habit we take for granted without realizing how many wonderful ideas are filed in the brain that we never get back to applying.

How to avoid this functioning or malfunctioning of the brain is just as important as the error the brain imposes on us when it disregards the games the brain plays on us without letting it continue to do so no matter how much important information falls by the wayside without our realizing it.

Can this be avoided? Yes, with a little effort at the time it is happening. How?

Keep a notebook handy and jot the thought down when it occurs. If one thinks this is too much trouble think of the loss of positive thoughts if one avoids this minor effort to make life more pleasant by saving our positive thoughts instead of letting them float away as if they were not important.

MAKE A PERSONAL LIST OF POSITIVE THOUGHTS AND KEEP ADDING TO IT. IT WILL HELP YOU RETAIN THE MANY POSITIVE IDEAS THAT MAKE LIFE INTERESTING, STIMULATING, AND PRODUCTIVE RATHER THAN HAVE THEM CLUTTERING YOUR MIND WITHOUT YOUR EVEN REALIZING THEY ARE THERE.

This may seem a burden but it really is not. It relieves burdens we ignore or do so because they seem to require more time than our superficial view of them makes then appear so.